Cancellation and refund policy

Your written service agreement

Before you pay for any Consult Cell service, we will give you a written agreement setting out the service, the fee, what is included, and the specific cancellation and refund terms that apply. Those written terms apply to your service.

General principles

• Consultations: if you need to cancel or reschedule a booked consultation, please tell us as early as possible by phone, WhatsApp or email.
• Government and third-party fees — such as visa fees, biometrics fees, university application fees, test fees and courier charges — are paid to those bodies and are subject to their own refund rules. Consult Cell cannot refund them.
• Outcome: fees for advisory work already carried out are not dependent on the decision of a university, scholarship body or embassy, because those decisions are outside our control.
• Refund requests should be made in writing to info@consultcell.com.pk. We will confirm receipt and respond according to your agreement.

If you have questions about these terms before booking, please contact us.

Contact

Consult Cell, Kamran Block, SA Gardens Phase II, Kala Shah Kaku, Punjab, Pakistan. Email info@consultcell.com.pk · Phone 0308-6901008.