Legal

Privacy policy

Last updated

This policy explains how Consult Cell ("we", "us") handles personal information when you use this website or contact us. We aim to collect only what we need to respond to you and provide our services.

Information we collect

  • Enquiry and consultation forms: your name, phone/WhatsApp number, email address (optional on some forms), the service and destination you are interested in, your preferred consultation method, date and contact time, optional details about your study or travel plans, and any message you write.
  • Communications: messages you send us by email, phone or WhatsApp.
  • Technical information: our hosting provider records standard server logs (such as IP address, browser type and pages requested) for security and reliability. To prevent spam, our forms keep a temporary, encrypted counter linked to your IP address for about two hours.

Please do not send passport copies, CNIC images, bank statements or other sensitive documents through the website forms. If documents are needed for our services, an advisor will explain a secure way to share them.

How we use your information

  • To respond to your enquiry and arrange a consultation.
  • To provide the services you request.
  • To keep records of our communications with you.
  • To protect the website from spam and abuse.

We do not sell your personal information, and we do not use it for unrelated marketing without your separate consent.

Who we share it with

Your enquiry is delivered to our team by email through our email provider. We use our web hosting provider to run this website. We share your information with universities, scholarship bodies or application services only when you ask us to help with an application and only as needed for it. Applications to governments are made by you or in your name through official channels.

How long we keep it

Website enquiries are emailed to our team. A private backup copy is kept on our web server for up to 180 days and then deleted automatically. Client records for services you use are kept for as long as needed to provide the service and meet our legal and accounting obligations, then deleted or securely archived.

Security

This website uses HTTPS encryption. Form submissions are validated on our server, delivered through authenticated email, and stored outside public access. No system is completely secure, but we take reasonable steps to protect your information.

Your choices and rights

You can ask us to tell you what personal information we hold about you, to correct it, or to delete it where we are not required to keep it. Contact us using the details below. We will respond within a reasonable time.

Children

Students under 18 should involve a parent or guardian when contacting us. We may ask for a parent or guardian to be present for consultations with minors.

Changes

We may update this policy. The date at the top shows when it was last changed.

Contact

Consult Cell, Kamran Block, SA Gardens Phase II, Kala Shah Kaku, Punjab, Pakistan. Email info@consultcell.com.pk · Phone 0308-6901008.